Privacy Notice
1. Introduction
ITHelpDirect Ltd is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store and protect your personal data when you visit our website or contact us.
This notice is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
ITHelpDirect Ltd
1 Nelson Mews
Southend On Sea
Essex
SS1 1AL
United Kingdom
If you have any questions about this Privacy Notice or how we handle your data, you can contact us at:
Email:admin@ithelpdirect.com
3. What Personal Data We Collect
We may collect and process the following types of personal data:
Information you provide to us
- Name
- Email address
- Telephone number
- Company name
- Any information you include in contact forms or support requests
Technical information
- IP address
- Browser type and version
- Device information
- Pages visited on our website
- Date and time of visits
Communication data
- Records of correspondence if you contact us.
4. How We Use Your Information
We use your personal data for the following purposes:
- To respond to enquiries or support requests
- To provide our IT support and related services
- To manage customer relationships
- To improve our website and services
- To comply with legal and regulatory obligations
5. Lawful Basis for Processing
Under UK data protection law, we rely on the following lawful bases:
- Legitimate interests – to operate and improve our services
- Contract – where processing is necessary to provide services to you
- Legal obligation – where we must comply with legal requirements
- Consent – where you have given permission (for example, optional cookies)
6. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure.
Your data may be stored securely on our servers or with trusted service providers who assist us in operating our business.
We only retain personal data for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.
7. Sharing Your Information
We do not sell or rent personal data.
We may share your information with:
- IT service providers and hosting providers
- Software platforms used to deliver our services
- Legal or regulatory authorities where required
Any third parties we use are required to respect the security of your personal data and treat it in accordance with the law.
8. Cookies
Our website may use cookies to improve user experience and analyse website traffic.
Cookies are small files stored on your device that help us understand how visitors use our website.
You can control or disable cookies through your browser settings.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to or restrict processing
- Request transfer of your data (data portability)
To exercise any of these rights, please contact us using the details provided above.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
10. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in law or our services.
The latest version will always be published on this page.
11. Contact Us
If you have any questions about this Privacy Notice or how we process personal data, please contact:
ITHelpDirect Ltd
Email: support@ithelpdirect.com