ITHelpDirect is a trusted Managed Service Provider delivering reliable, proactive IT support to schools and businesses across the UK. We believe technology should empower, not hinder, and our mission is to make IT simple, secure, and stress-free for every client we work with.
With years of experience in education and business environments, our team provides tailored solutions that include network management, cybersecurity, cloud services, telecoms, and hardware support. We take pride in building long-term partnerships through honest advice, fast response times, and exceptional service.
Whether on-site or remote, ITHelpDirect acts as your dedicated IT department, keeping your systems running smoothly, your data protected, and your users supported every step of the way.
At ITHelpDirect, we understand that every organisation is different, which is why we take the time to get to know each client’s goals, challenges, and infrastructure. Our personalised approach means we can deliver IT solutions that truly fit from proactive monitoring and disaster recovery planning to full system upgrades and cloud migrations. By combining technical expertise with clear communication, we ensure our clients always feel supported and confident in their technology.
We’re more than just an IT provider we’re a partner invested in your success. Our team works alongside schools and businesses to drive efficiency, security, and innovation through technology. With offices in both the North and South of the UK and a growing international presence, including the USA, ITHelpDirect continues to expand its reach while maintaining the same personal, dependable service our clients trust us for.
Empowering schools and businesses with reliable, friendly, and expert IT support.
At ITHelpDirect, our mission is to deliver exceptional IT support and solutions to schools and businesses across the UK and beyond. With over 50 years of combined experience, we pride ourselves on providing a dependable, proactive service that keeps our customers’ technology running smoothly.
From our office in the UK, and through international support reaching as far as the USA, we offer a broad range of services, including IT support, telecoms, Wi-Fi, network installations, and hardware procurement. We go above and beyond for every client, building lasting relationships based on trust, reliability, and genuine care.
Our customers see us not just as their IT provider, but as friendly partners who understand their needs and work alongside them to achieve success.
Our best skill Is Customer Feedback
At ITHelpDirect, we take pride in our excellent customer satisfaction. Our clients consistently rate our service highly for response time, reliability, and technical expertise. We value every piece of feedback and use it to keep improving ensuring we continue to deliver the fast, friendly, and dependable IT support our customers expect.
The team at ITHelpDirect is made up of dedicated IT professionals who are passionate about helping schools and businesses get the most from their technology. Each member brings specialist expertise in areas such as network management, cybersecurity, cloud solutions, hardware support and specialist procurement. Together, they combine years of experience with a practical, hands-on approach to problem-solving. The team’s focus is on delivering fast, friendly, and reliable support, ensuring that clients can depend on their IT systems every day.
Owner & Director
Responsible for leading the company’s vision, strategy, and growth. With over 20 years of experience in IT and business management, Adam oversees daily operations, client relationships, and service development across all sectors. His hands-on approach and commitment to reliability, innovation, and customer care have shaped ITHelpDirect into a trusted IT partner for schools and businesses across the UK and beyond.
Operations Manager
Dean Walker plays a vital role within ITHelpDirect, overseeing several key areas of the business. His responsibilities include Sales, Safeguarding Officer, and GDPR Officer, ensuring compliance and data protection across all operations. Dean also manages Procurement, develops and maintains company policies, and leads software and process development to enhance efficiency and service delivery. His broad expertise ensures ITHelpDirect continues to operate securely, ethically, and with a strong focus on customer satisfaction.
Sales & Purchasing Executive
Charlie plays a key role within ITHelpDirect, managing the efficient procurement of products and services. His responsibilities include preparing quotations, processing orders, liaising with suppliers, negotiating competitive pricing, and ensuring timely delivery. They also build strong customer relationships, identify sales opportunities, and help maintain accurate purchasing and stock records. Their attention to detail and commitment to excellent service help ITHelpDirect deliver reliable, cost-effective solutions that meet customers’ needs.
Admin
Frances Gray is the Administrator at ITHelpDirect, managing the day-to-day coordination that keeps the business running smoothly. She handles client communications, scheduling, documentation, and internal support, ensuring efficiency across all departments. Frances plays a key role in maintaining organisation, accuracy, and excellent customer service throughout the company’s operations.
USA Operations Admin
Vanessa Tomasini works with ITHelpDirect’s USA clients, supporting operations and administration to ensure smooth communication and service delivery across international accounts. She coordinates project tasks, manages client correspondence, and assists with documentation, helping maintain efficiency and consistency between UK and US operations. Vanessa plays a key role in extending ITHelpDirect’s high service standards to clients overseas.
IT Support Team Leader
Ryan Davies is the IT Support Team Leader at ITHelpDirect, managing the support team and ensuring consistently high-quality service for all clients. He oversees both on-site and remote technical support, coordinates workloads, and provides guidance to the team to ensure issues are resolved efficiently. Ryan also supports the delivery of IT projects across schools and businesses, using his extensive technical expertise and proactive approach to keep systems secure, reliable, and running smoothly while maintaining exceptional customer care.
IT Engineer
Dylan is an IT Engineer at ITHelpDirect, providing reliable on-site and remote technical support to schools and businesses. He diagnoses and resolves hardware, software, network, and connectivity issues while ensuring systems remain secure and efficient. With a practical approach and a strong focus on customer service, Dylan helps clients get the most from their technology.
IT Engineer
Jonathan works as an IT Engineer at ITHelpDirect, supporting clients with their day-to-day technology needs. His role includes troubleshooting technical problems, installing and maintaining equipment, managing system updates, and assisting with IT projects. Jonathan is committed to delivering clear, friendly, and effective support that keeps disruption to a minimum.
IT Engineer
As an IT Engineer at ITHelpDirect, Paul provides proactive technical support across a wide range of IT systems and environments. He works closely with schools and businesses to resolve support requests, maintain devices and networks, and identify potential issues before they cause disruption. His technical knowledge and attention to detail help ensure every client receives a dependable and professional service.
IT Engineer
Andy is a valued member of the ITHelpDirect engineering team, delivering responsive IT support both remotely and on-site. He assists clients with everything from everyday technical queries to equipment installations, system maintenance, and project work. Through a helpful approach and a commitment to reliable solutions, Andy helps keep clients’ technology secure, effective, and running smoothly.