VOIP

and Telecoms

/
/
VOIP and Telecoms

What Is VOIP?

Voice over Internet Protocol (VOIP) is a modern phone system that uses your internet connection instead of traditional phone lines. It offers improved reliability, flexibility, and lower costs perfect for schools, businesses, and multi-site organisations looking to modernise communication.

Our Telecom Solutions​

ITHelpDirect provides a full range of telecom solutions designed to keep your organisation connected, efficient, and ready for the future. From cloud-hosted phone systems to unified communication tools, we deliver flexible services that scale with your needs. Whether you’re upgrading an old PBX system or moving to a fully digital platform, our team ensures a smooth transition with minimal disruption.

Cloud-Hosted VOIP Systems

SIP Trunking & Number Porting

Unified Communications

Onsite & Remote Setup

Fully Managed

Ongoing Management & Support

Benefits of VOIP for Your Organisation

Switching to VOIP gives your organisation a smarter, more efficient way to communicate. Unlike traditional phone systems that rely on expensive line rentals and outdated hardware, VOIP uses your internet connection to deliver crystal-clear calls at a fraction of the cost. Staff can make and receive calls from anywhere  whether they’re in the office, at home, or on the move using a desk phone, mobile, or computer. This flexibility keeps your team connected and productive no matter where they work.

Beyond cost savings, VOIP introduces a wide range of advanced features that make communication more seamless and professional. You can set up voicemail-to-email notifications, automatic call forwarding, call recording, and custom auto attendants to ensure no call goes unanswered. The system is fully scalable, meaning you can add or remove users instantly as your organisation grows. With built-in redundancy and cloud hosting, your phone system stays operational even during local outages keeping your business or school running without interruption.

icon-4.png
Lower Costs
icon-1-1.png
Flexibility
icon-2-1.png
Advanced Features
ChatGPT Image Nov 3, 2025, 12_00_47 PM
icon-4.png

Centralised Management

One system to manage all locations and users

icon-1-2.png

Internal Extension Dialling

Quick communication between sites and departments

1.png

Cost-Effective Setup

Share resources across multiple sites for lower costs

1.png

Perfect for MATs and Multi-Site Organisations

Simplified control and consistent service across every location

Schools, MATs, and Multi-Site Businesses

ITHelpDirect’s VOIP systems are ideal for schools, Multi-Academy Trusts (MATs), and multi-site businesses that need reliable communication across multiple locations. Our cloud-based platforms connect every office, department, and classroom under one unified system allowing easy internal calls, shared directories, and consistent management from a single dashboard.

We tailor each setup to your organisation’s structure, ensuring clear call routing, dedicated lines, and custom announcements for different sites. MATs and trusts benefit from centralised administration, making it simple to manage users, extensions, and call reporting across all campuses. For businesses, this unified approach reduces complexity, enhances collaboration, and eliminates the cost of separate systems.

Free Cost Saving Report

ITHelpDirect offers a Free Cost Saving Report to help you understand how much your organisation could save by switching to VOIP. Our experts review your current phone system, call usage, and line costs to identify immediate savings and efficiency improvements. We provide a detailed, no-obligation report showing the potential reductions in monthly spend and the added value of a modern, cloud-based telecom solution.

Why Choose ITHelpDirect

ITHelpDirect delivers more than just VOIP we provide a fully managed communication solution built around your organisation’s needs. As an experienced IT and telecoms provider, we handle everything from consultation and installation to support and maintenance, ensuring a seamless transition to a reliable, cloud-based phone system.

Our VOIP solutions are designed for both performance and simplicity. We use trusted technology, monitor systems proactively, and provide UK-based support for quick assistance whenever you need it. With flexible pricing, transparent billing, and scalable options, ITHelpDirect ensures your organisation stays connected, secure, and cost-effective now and in the future.

The BT Switch-Off - Is Your Phone System Ready?

By December 2025, BT will permanently switch off all traditional PSTN and ISDN phone lines across the UK. This means any organisation still relying on old analogue or digital systems will lose phone service unless they move to a modern, internet-based alternative like VOIP.

ITHelpDirect is helping schools, businesses, and MATs prepare for the BT cut-off with fully managed VOIP migration plans. We assess your current setup, replace outdated lines with cloud-hosted systems, and ensure a seamless transition with no downtime. Our solutions keep you compliant, connected, and future-ready  avoiding last-minute disruptions when the switch-off takes effect.

Cost Savings and Scalability

Switching to VOIP with ITHelpDirect delivers immediate and long-term financial benefits. By replacing traditional phone lines with internet-based communication, you eliminate costly line rentals, reduce call charges, and enjoy predictable monthly pricing per user. Our systems are cloud-hosted, meaning there’s no need for expensive onsite hardware or maintenance just efficient, reliable communication at a fraction of the cost.

As your organisation grows, your VOIP system grows with you. Adding new users, extensions, or entire sites takes only minutes, without the need for additional physical infrastructure. Whether you’re expanding your business or adding new schools to a trust, we make scaling simple and seamless. With flexible contracts and usage-based billing, you’ll always have the right setup for your size, without overpaying.

Hardware and Handset Options

ITHelpDirect supplies a full range of reliable, high-quality VOIP hardware to suit every working environment. From sleek desktop phones and cordless handsets to softphone applications for laptops and mobiles, we ensure your team has the right tools for clear, professional communication. All devices are pre-configured, tested, and ready to use  reducing setup time and eliminating technical complexity.

We work with trusted manufacturers to deliver enterprise-grade equipment that offers exceptional call quality, durability, and ease of use. Whether you need simple handsets for classrooms, multi-line phones for reception areas, or wireless headsets for mobile staff, we provide hardware that fits your workflow perfectly.