Services

Business

IT

Support

We have the experience with start-ups to multi-sited offices. Our infrastructure and software can help manage your day-to-day processes more efficiently. Saving you both time and money.
 
We offer preventative maintenance to your network systems up-to-date and secure as well as IT support maintenance contracts that cover remote and/or onsite support. This means that you will only pay a flat fee, no matter how many times you call or need us.
 
Our team is available around the clock, even outside of your business hours to make sure your systems are functional and healthy.
 
We offer a full range of business IT support services including: 

● Security/Anti-virus
● Network Infrastructure
● Telephone Services
● Internet Provision
● Email Solutions
● Website Hosting 
● Back-up Solutions 
● Office/Suite Installations 
● Paxton Access Control
● GDPR compliance for IT

School

IT

Support

We have years of experience working with on-site IT Technicians and the expertise to manage school IT infrastructure on an ad-hoc, daily, weekly, bi-weekly, or monthly basis.

Throughout the years we have worked with and still support a number of local schools in the Southend area and provide a full range of vital services such as backup solutions, email management, access control, and network installation.

The services we offer but not limited to are:

  • New server upgrades
  • Wireless LAN managed systems
  • Smartboard or Digital boards
  • CCTV security
  • Access Control fob systems / Gates and Barriers
  • Backup solutions onsite and offsite
  • GDPR compliance for IT
  • Email services such as Google for education or Office 365.
  • Regular IT support visits
  • Disaster recovery
  • SIMS deployment to classrooms etc

ITHelpDirect has always been a top provider of IT support and solutions. We offer primary and secondary schools a large variety of services gained from years of experience directly working with schools. We personally ensure that your school's IT infrastructure is operating to the best standard to guarantee both students and teachers are able to seamlessly begin each day without obstruction.

We strive to always be there for our schools and provide support rounds to fix issues on a regular basis onsite and in a personal manner as well as making sure we are contactable at any time for quick solutions and ease of mind.

Solving school issues is a top priority of ours and we make sure to implement preemptive decisions to minimise possible problems that may occur in future. This removes the potential of long-term problems or any system downtime so all departments can complete their roles without hindrance.

We also provide you with remote access support to quickly solve and fix issues as soon as they flag on our system. We can then provide complicated solutions from anywhere in the UK at any time. As your IT support we can either inherit full control of your IT or we can work in cooperation providing adaptability around your current onsite IT teams.

Our solutions provide all the necessary functionality they need to run on a day-to-day basis with software and hardware installations being available to upgrade your current system infrastructure. The technology we provide and install improves functionality, productivity, and proficiency. These resources will improve school efficiency increasing the staff’s capability to work such as by providing learning alternatives and new ease-of-access solutions.Teachers and staff will be provided with the materials they need to create an influential learning and work environment.

Choose support based on what you feel you need and what you are comfortable with and we will adapt around you by applying our flexible time management and customisable levels of support. Warranties are also available for all devices we install, ensuring you get exactly what you are promised, a long reliable service.

Support that you will receive include is the providing, installing, warranty and maintaining of devices such as:

  • Whiteboards
  • Smart TVs
  • Projectors
  • Air conditioning
  • Printers
  • Pcs
  • Laptops
  • Trolleys
  • Apple mac support
  • Tablets

School Information Management Systems (SIMS)

We also provide schools with advanced administration software to assist teacher’s performance throughout the day. By integrating SIMS into your system, a long list of new resources and features becomes available to your staff.

SIMS provide all of the essentials such as registers, timetables and planners as well as more advanced tools such as graphs and diagrams, dynamic grouping, and data comparisons. The powerful tools provided make tracking progress within a school simple and effective.

Free IT Support Consultation

Need some advice / more info?

Book a Call 
with us Now
Or send us a Message
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Personal Service

We strive to provide a friendly and personalised service to all customers around the clock. IT Support is not a one-size-fits-all solution and we tailor all our solutions to your specific needs.

24/7 Monitoring

Full time supervision of your IT infrastructure. Our market leading monitoring software and agents will identify and solve any issues that arise before they become a problem.

UK Based
Remote support

Now more relevant than ever, we can effectively provide remote support for all users with the highest level of service.

Why Choose Us

Rapid Response Time

IT issues can strike at any time and need to be solved quickly which is why we provide super fast responses. Rest assured any queries are answered as fast as possible.

Cutting Edge Security

Market leading Sophos Security software to protect your business from Ransomware, Malware, and all other cyber threats.

Advanced Reporting

Advanced reporting across your entire infrastructure giving you valuable information on how to save time and money. Effectively optimise your business IT.

Complete School & Business IT Support in and around Essex

Contact Info

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