Case Studies

Take a look at what we have done for our clients.

ITHelpDirect Ltd are based in Essex and offer IT support and services across the South East and London. We have over 15 years experience in IT support and thrive in supporting small to large businesses in their IT requirements.

We are not just a support company you set and forget, we like to give you a personal relationship. In today's world, having good business IT infrastructure improves efficiency and can save you money!

Good IT infrastructure is one of the most fundamental elements in modern business, failing to keep on top of it may cripple your organisation or school.

Alton Garden Centre

Wickford, Essex

We have provided extensive IT support for Alton Garden Centre for 11 years and have helped them grow into the biggest garden centre in Essex. Take a look at some of the key services and solutions we have provided over the years below.

Adam and his team have been nothing more than excellent. Not only is Adam on call 24/7 with any issues we have, he is constantly giving us suggestions on how to improve our business systems. And he has done exactly that. From start to finish IT Help Direct are the only IT company we are willing to do business with. Our trust in Adam and the team has been proven time and time again. If you need a well organised, friendly, reliable and very affordable IT Support company, then you don’t need to look any further.

Jan Walters

E-commerce Manager, Alton Garden Centre

Ransomware Recovery

Email Solutions

Inventory Management

Network Infrastructure

Ransomware Recovery

In 2015 Altons was hit with the Ransomware Wannacrypt and the businesses operations were ground to a halt. The virus had spread across the majority of Alton’s computer systems and getting day-to-day work done was impossible. As soon as we were notified of the issue, we made use of the daily backups to restore Altons system to operational capacity within 24 hours. If Altons had not had our systems in place, they would have had to start entirely from scratch or paid a hefty ransom (with no guarantee of the payment being honored).

Email Solutions

Alton Garden Centre needed an email solution to accommodate for its ever growing infrastructure. With over 100 members of staff they needed a system which was easy to use and has the ability to scale. The best solution for altons was a managed exchange service. Not only is this solution reliable and easily integrated to other services, we tied this in with a microsoft 365 subscription so they have access to full office applications for day to day business tasks. We were able to migrate everything over seamlessly to the new exchange software making sure for no loss in data or down time.

Inventory Management

Having a large amount of hardware in your business, it can be hard to catch issues before they become fatal. This can end up being a costly problem, often needing to replace whole systems and plus having a period of time where staff are left without a working computer. Alton Garden Centre was having issues with overheating CPUs causing their systems to run slow plus it was damaging other components within the system. We were able to flag up and fix all of these issues before they became fatal, saving them thousands of pounds in hardware replacement.

Network Infrastructure

Being a large retail brick and mortar business, having a reliable network infrastructure was key for altons. We set up a complete network of Windows 10 users, wifi access points and printers on a dedicated server managed by us. Having a centralised server with their digital assets all in one place has helped altons to safely organise, store and manage all of there work more efficiently. The wifi infrastructure has been set up so that its accessible via both customers and staff with no way to interfere with each other, keeping all the data safe but giving their customers a free wifi service and it gives altons a platform to capture customer data.

Temple Sutton Primary School

Southend-on-Sea, Essex

We have been working with Temple Sutton Primary school for over 15 years. During this time there isn't much we have not done for them from installing and providing a complete network infrastructure to Phone lines and WiFi access points. We understand how important it is to have a sufficient IT infrastructure when it comes to education. With our support and consultancy we have been able to help Sutton Primary to run in a much more efficient manner by taking advantage of the systems we have put in place for them, saving them valuable time to concentrate on what's important. We also do weekly visits on site as well as full remote support for all the staff and teachers.

"ITHelpDirect has been providing IT support to our school for a number of years. Adam Mason and Ryan Davies are the most helpful and supportive IT team you could ask for. Adam is always available, any time or day of the week. I have no hesitation in recommending Adam and his company."

Shay Mason

School Business Manager, Temple Sutton Primary School

Telephone Systems

Network Infrastructure

Student + Staff Emails

Telephone Systems

We decided on an Alcatel Phone system for temple sutton primary, due to the easy to use nature and reliability of the system. We installed 40 phones throughout the school which are all run on SIP lines. All of the phones were installed seamlessly and worked with no issues. Plus the system is scalable so we are able to add on more phones if they need to.
Keeping constant uptime is our priority, allowing your telecoms systems and services to thrive under the best conditions.

Network Infrastructure

Having a large amount of hardware in your business, it can be hard to catch issues before they become fatal. This can end up being a costly problem, often needing to replace whole systems and plus having a period of time where staff are left without a working computer. Alton Garden Centre was having issues with overheating CPUs causing their systems to run slow plus it was damaging other components within the system. We were able to flag up and fix all of these issues before they became fatal, saving them thousands of pounds in hardware replacement.

Student & Staff Emails

With over 700 students and between 200-300 staff members, Temple Sutton primary needed to set up a network which allows the students and teachers to have their own dedicated users and emails to access school work and stay connected. We set up a G Suite for education system which allows students and teachers alike to collaborate on school projects, create virtual class rooms and also assign questionnaires, quizzes and can transparently mark the projects too.

Network Infrastructure

Being a large retail brick and mortar business, having a reliable network infrastructure was key for altons. We set up a complete network of Windows 10 users, wifi access points and printers on a dedicated server managed by us. Having a centralised server with their digital assets all in one place has helped altons to safely organise, store and manage all of there work more efficiently. The wifi infrastructure has been set up so that its accessible via both customers and staff with no way to interfere with each other, keeping all the data safe but giving their customers a free wifi service and it gives altons a platform to capture customer data.