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About ITHelpDirect
ITHelpDirect is a trusted Managed Service Provider delivering reliable, proactive IT support to schools and businesses across the UK. We believe technology should empower, not hinder, and our mission is to make IT simple, secure, and stress-free for every client we work with.
With years of experience in education and business environments, our team provides tailored solutions that include network management, cybersecurity, cloud services, telecoms, and hardware support. We take pride in building long-term partnerships through honest advice, fast response times, and exceptional service.
Whether on-site or remote, ITHelpDirect acts as your dedicated IT department, keeping your systems running smoothly, your data protected, and your users supported every step of the way.
At ITHelpDirect, we understand that every organisation is different, which is why we take the time to get to know each client’s goals, challenges, and infrastructure. Our personalised approach means we can deliver IT solutions that truly fit from proactive monitoring and disaster recovery planning to full system upgrades and cloud migrations. By combining technical expertise with clear communication, we ensure our clients always feel supported and confident in their technology.
We’re more than just an IT provider we’re a partner invested in your success. Our team works alongside schools and businesses to drive efficiency, security, and innovation through technology. With offices in both the North and South of the UK and a growing international presence, including the USA, ITHelpDirect continues to expand its reach while maintaining the same personal, dependable service our clients trust us for
75k+
Answered Tickets in SLA
5403 Devices
Are currently being supported
40 Years
Combined experience in IT
5 Seconds
How long we take to answer?
Our Mission
Empowering schools and businesses with reliable, friendly, and expert IT support.
At ITHelpDirect, our mission is to deliver exceptional IT support and solutions to schools and businesses across the UK and beyond. With over 40 years of combined experience, we pride ourselves on providing dependable, proactive service that keeps our customers’ technology running smoothly.
From our offices in the North and South of the UK, and through international support reaching as far as the USA, we offer a broad range of services including IT support, telecoms, Wi-Fi and network installations, and hardware procurement. We go above and beyond for every client, building lasting relationships based on trust, reliability, and genuine care. Our customers see us not just as their IT provider, but as friendly partners who understand their needs and work alongside them to achieve success.
Our best skill Is Customer Feedback
At ITHelpDirect, we take pride in our excellent customer satisfaction. Our clients consistently rate our service highly for response time, reliability, and technical expertise. We value every piece of feedback and use it to keep improving ensuring we continue to deliver the fast, friendly, and dependable IT support our customers expect.
Meet our team
The team at ITHelpDirect is made up of dedicated IT professionals who are passionate about helping schools and businesses get the most from their technology. Each member brings specialist expertise in areas such as network management, cybersecurity, cloud solutions, and hardware support. Together, they combine years of experience with a practical, hands-on approach to problem-solving. The team’s focus is on delivering fast, friendly, and reliable support, ensuring that clients can depend on their IT systems every day.
Adam Mason
Adam Mason is the Owner and Director of ITHelpDirect, responsible for leading the company’s vision, strategy, and growth. With over 20 years of experience in IT and business management, Adam oversees daily operations, client relationships, and service development across all sectors. His hands-on approach and commitment to reliability, innovation, and customer care have shaped ITHelpDirect into a trusted IT partner for schools and businesses across the UK and beyond.
Dean Walker
Dean Walker plays a vital role within ITHelpDirect, overseeing several key areas of the business. His responsibilities include Sales, Safeguarding Officer, and GDPR Officer, ensuring compliance and data protection across all operations. Dean also manages Procurement, develops and maintains company policies, and leads software and process development to enhance efficiency and service delivery. His broad expertise ensures ITHelpDirect continues to operate securely, ethically, and with a strong focus on customer satisfaction.
Frances Gray
Frances Gray is the Administrator at ITHelpDirect, managing the day-to-day coordination that keeps the business running smoothly. She handles client communications, scheduling, documentation, and internal support, ensuring efficiency across all departments. Frances plays a key role in maintaining organisation, accuracy, and excellent customer service throughout the company’s operations.
Ryan Davies
Ryan Davies is the Technician and Manager at ITHelpDirect, overseeing technical operations and ensuring high-quality service delivery for all clients. He manages on-site and remote support, leads the engineering team, and coordinates IT projects across schools and businesses. With extensive technical expertise and a proactive approach, Ryan ensures every system runs efficiently while maintaining the company’s commitment to reliability, security, and exceptional customer care.
Jack Harding
Jack Harding is the newest member of the ITHelpDirect team, joining as a Technician. He supports both schools and businesses with day-to-day IT issues, assisting with installations, maintenance, and troubleshooting. Eager to learn and contribute, Jack brings fresh energy and a keen interest in technology, helping ensure clients receive fast, friendly, and effective support.
Vanessa Tomasini
Vanessa Tomasini works with ITHelpDirect’s USA clients, supporting operations and administration to ensure smooth communication and service delivery across international accounts. She coordinates project tasks, manages client correspondence, and assists with documentation, helping maintain efficiency and consistency between UK and US operations. Vanessa plays a key role in extending ITHelpDirect’s high service standards to clients overseas.