Managed
Backup
Managed Backup
ITHelpDirect’s Managed Backup service delivers full data protection through a combination of secure storage, continuous monitoring, and compliance with UK data regulations. We ensure your information is always recoverable whether stored onsite, offsite, or in the cloud. Our managed solutions remove the burden of manual backups, giving your organisation peace of mind that critical data is always safe, encrypted, and easily restored when needed.
- Fast Data Recovery
- Flexible Retention Policies
- Fully Managed Service
Some of the Backup Solutions We Offer
ITHelpDirect provides a range of reliable backup solutions tailored to different environments and needs. Whether you’re using Microsoft 365, managing on-site servers, or operating in the cloud, we offer secure, automated systems that keep your data protected and easily recoverable. All backups are fully managed, monitored, and stored within UK data centres ensuring compliance, security, and peace of mind for your organisation.
Microsoft 365 & SharePoint Backup
We provide complete backup solutions for Microsoft 365, including SharePoint, OneDrive, and Exchange data. All files, emails, and documents are securely stored and easily restorable, protecting against accidental deletion or ransomware attacks.
Server & Infrastructure Backup
Our solutions safeguard physical and virtual servers, ensuring your critical systems and data are protected at all times. We enable full system restoration and rapid recovery in the event of hardware failure or data corruption.
Fully Managed Backup Solutions
From setup to daily monitoring, we handle every aspect of your backup and recovery process. Our engineers oversee scheduling, testing, and security, giving you peace of mind that your data is always safe, compliant, and recoverable.
Free Backup Review
Not sure if your current backups are doing enough to protect your data? ITHelpDirect is offering a free backup review for schools and businesses. Our experts will assess your existing backup setup, check for vulnerabilities, and recommend ways to improve security, recovery time, and compliance.
Onsite and Offsite Backup Storage
We use a hybrid approach that combines the speed of onsite backups with the resilience of offsite cloud storage. Onsite backups allow rapid recovery from minor incidents such as accidental file deletion, while offsite copies protect against hardware failure, fire, theft, or natural disaster. All offsite data is stored in UK-based, ISO-certified data centres with full encryption to ensure your information remains secure, compliant, and always accessible.
- Onsite backups for quick recovery of everyday issues
- Offsite cloud copies for full disaster protection
- UK-based data centres for compliance and privacy
- Encrypted data transfer and storage for maximum security
Virtual Machine and Server Backup
Our Managed Backup solutions include comprehensive support for virtual machines and physical servers. We capture full system images, not just files, allowing for complete restoration in minutes even to new hardware or cloud environments. Whether your infrastructure runs on VMware, Hyper-V, or mixed environments, ITHelpDirect ensures seamless protection and recovery for every virtual and physical asset.
- Full system imaging for complete machine recovery
- Supports VMware, Hyper-V, and physical servers
- Incremental backups to save bandwidth and time
- Verified backup integrity through automated testing
Microsoft 365 and Google Workspace Backup
ITHelpDirect provides secure, automated backups for your Microsoft 365 and Google Workspace environments, ensuring that your cloud data is fully protected and recoverable. We back up critical components such as emails, SharePoint, OneDrive, Teams, Google Drive, and Gmail safeguarding against accidental deletion, ransomware, or data corruption.
Our solutions run automatically in the background, capturing multiple restore points each day and storing data securely in UK-based, compliant data centres. With fast recovery options and granular restore capabilities, we make it easy to retrieve individual files, emails, or entire accounts when needed keeping your business or school productive and fully protected in the cloud.
Disaster Recovery and Business Continuity
Data backup is only one part of the recovery process. Our Disaster Recovery and Business Continuity planning ensures your organisation can operate during and after a critical event. We design structured recovery plans, simulate disaster scenarios, and test restoration processes regularly. With clearly defined response procedures, your business can restore systems quickly and minimise downtime in any emergency.
Comprehensive Recovery Plans
We create detailed disaster recovery strategies tailored to your organisation, covering all systems, data, and operations.
Rapid System Restoration
In the event of data loss or disruption, our backup and recovery solutions ensure minimal downtime with quick, secure restoration.
Business Continuity Assurance
Regular testing and monitoring guarantee that your organisation can continue operating smoothly, even during unexpected incidents.
Data Protection and Compliance
Every backup solution we deliver complies fully with GDPR, DfE, and UK Data Protection Act standards. Data is encrypted during transfer and at rest, stored securely in UK data centres, and monitored for integrity. We also support compliance with HIPAA and other sector-specific frameworks, ensuring sensitive data whether educational, personal, or financial remains protected and legally compliant at all times.
- Fully compliant with GDPR, DfE, and UK Data Protection Act
- HIPAA-compliant solutions for international clients
- Data stored only in UK-based, ISO-certified data centres
- Strict access control and role-based permissions
Continuous Monitoring and Management
Our backup systems are fully managed and monitored 24/7. We perform regular integrity checks, test restores, and track every backup cycle to ensure complete reliability. Our proactive reporting keeps you informed, while our support team resolves issues before they become risks. With ITHelpDirect managing your backups, you get guaranteed consistency, compliance, and rapid recovery whenever needed.
- 24/7 system monitoring and automated alerts
- Regular integrity checks to verify successful backups
- Detailed reporting on backup performance and reliability
- Dedicated engineers ensuring consistency and compliance
Ransomware Protection and Immutable Backups
ITHelpDirect provides advanced protection against ransomware attacks through secure, incremental, and immutable backup technology. Our systems automatically create multiple restore points using file versioning and incremental backups, ensuring that data can always be recovered — even if ransomware encrypts or deletes files.
Immutable backups are stored in protected environments where data cannot be altered, overwritten, or deleted within a defined retention period. This guarantees a clean recovery point, giving you complete confidence that your data remains safe and uncompromised. Combined with 24/7 monitoring and regular integrity testing, our ransomware protection strategy keeps your organisation secure, resilient, and ready to recover instantly if disaster strikes.