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Excellent Customer Service

School & Business IT Support

ITHelpDirect offers a full range of IT support for schools and businesses in the South East. With expertise in Microsoft Servers, Exchange, and network infrastructure, we can confidently provide the best solutions for your business.

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Is your system workingas well as it should?

Free IT Health Check

Book your FREE IT Health Check and make sure your systems are the most efficient they can be. Receive a full network inventory to identify security, CPU, and firmware issues.

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Have you transferred yet?

ISDN Lines to SIP 2025

Change is coming in 2025. All existing ISDN connections (traditional phone lines) will need to be replaced with IP networks (Internet). With up to a 78% reduction in costs compared to ISDN. Get ahead of the curve and start saving today.

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Our

Services

IT Support

IT Support - Full service IT Support with 24/7 monitoring and managed services. We have experience with small businesses, large businesses to multi sited offices. We also provide infrastructure and software that can help manage your day-to-day operations and save you money.

Network Infrastructure

Managed wireless networks allow users to have the mobility and speed needed across the building/site. They range from low to high budget and depending on the amount of active users and coverage depends on what system you require.

Telephone Services

Having a reliable phone system is paramount in modern business. We provide a full range of options tailored to your needs. Choose from a dedicated on premise or try the new standard of VoIP in the cloud (also known as SIP). Find out more below.

Internet Service Provider

We offer varying types of internet connection depending on your location and your requirements, including standard broadband, leased lines and managed fibre to premises (FTTP). As with all of our services, we will tailor the solution to fit your needs as a business

IT Support

& Services

ITHelpDirect Ltd are based in Essex and offer IT support and services across the South East and London. We have over 15 years experience in IT support and thrive in supporting small to large businesses in their IT requirements.

We are not just a support company you set and forget, we like to give you a personal relationship. In today's world, having good business IT infrastructure improves efficiency and can save you money!

Good IT infrastructure is one of the most fundamental elements in modern business, failing to keep on top of it may cripple your organisation or school.

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Why Choose us?

Personal Service

We strive to provide a friendly and personalised service to all customers around the clock. IT Support is not a one-size-fits-all solution and we tailor all our solutions to your specific needs.

24/7 Monitoring

Full time supervision of your IT infrastructure. Our market leading monitoring software and agents will identify and solve any issues that arise before they become a problem.

UK Based
Remote support

Now more relevant than ever, we can effectively provide remote support for all users with the highest level of service.

Why Choose Us?

Rapid Response Time

IT issues can strike at any time and need to be solved quickly which is why we provide super fast responses. Rest assured any queries are answered as fast as possible.

Cutting Edge Security

Market leading Sophos Security software to protect your business from Ransomware, Malware, and all other cyber threats.

Advanced Reporting

Advanced reporting across your entire infrastructure giving you valuable information on how to save time and money. Effectively optimise your business IT.

What Our Clients Have to Say About Us

We love working with you too..

"ITHelpDirect has been providing IT support to our school for a number of years. Adam Mason and Ryan Davies are the most helpful and supportive IT team you could ask for. Adam is always available, any time or day of the week. I have no hesitation in recommending Adam and his company."
Shay Mason
School Business Manager, Temple Sutton Primary School
"Fairways Primary School has worked with ITHelpDirect for a number of years. The School’s ICT Technician provides on-site IT support for day to day running and ITHelpDirect provides us with remote and emergency support for issues that we cannot resolve ourselves. We would recommend ITHelpDirect to provide IT support for other schools."
Mr L Pinchback
Headteacher, Fairways Primary School
"Adam and his team have been nothing more than excellent. Not only is Adam on call 24/7 with any issues we have, he is constantly giving us suggestions on how to improve our business systems. And he has done exactly that. From start to finish IT Help Direct are the only IT company we are willing to do business with. Our trust in Adam and the team has been proven time and time again. If you need a well organised, friendly, reliable and very affordable IT Support company, then you don’t need to look any further."
Jan Walters
Head Of Ecommerce